Privacy Policy

Newport Institute for Dentistry — Effective Date: March 19, 2026

Overview

Newport Institute for Dentistry ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (dr-vartanian.com), AI scheduling assistant (Aria), and related services.

Information We Collect

When you interact with our website, chat widget, voice assistant, or SMS services, we may collect:

  • Contact information: Name, phone number, email address
  • Appointment details: Service type, preferred provider, date and time
  • Health information: Insurance details, intake form responses, reason for visit
  • Communication records: Chat transcripts, SMS messages, voice call recordings
  • Technical data: IP address, browser type, device information

How We Use Your Information

We use your information to:

  • Schedule and manage your dental appointments
  • Send appointment confirmations, reminders, and follow-ups via SMS and email
  • Process intake forms and insurance verification
  • Provide AI-assisted customer service via chat, voice, and SMS
  • Improve our services and patient experience
  • Comply with legal and regulatory requirements

SMS/Text Messaging

By providing your phone number through our website chat widget, voice assistant, or SMS communication, you consent to receive appointment-related text messages from Newport Institute for Dentistry via our AI platform Aria, operated by Velzyx AI Inc.

  • Message types: Appointment confirmations, reminders, check-in notifications, recall reminders, no-show follow-ups
  • Message frequency: Varies based on appointment activity, typically 2–8 messages per month
  • Message and data rates may apply
  • Reply STOP to opt out of text messages at any time
  • Reply HELP for assistance
  • No marketing or promotional messages are sent — all messages are transactional

Data Protection

  • All protected health information (PHI) is encrypted using AES-256-GCM encryption
  • Our platform is hosted on HIPAA-compliant infrastructure
  • Access to patient data is restricted to authorized personnel only
  • We maintain an audit log of all data access

Information Sharing

We do not sell your personal information. We may share your information with:

  • Our technology provider, Velzyx AI Inc., which operates the Aria platform on our behalf
  • Third-party service providers (Twilio for SMS, Stripe for payments) as necessary to deliver services
  • As required by law or to comply with legal processes

Your Rights

You may:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of SMS communications by replying STOP

Contact Us

For privacy-related questions or requests:

Phone: (949) 555-0100
Email: [email protected]
Address: 123 Newport Center Dr, Newport Beach, CA 92660

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.